Selling Skills and Cross Selling Techniques - رام الله

تاريخ البداية تاريخ التهاية المكان التصنيف
2022-05-14 2022-05-21 رام الله تسويق

Selling Skills and Cross Selling Techniques

المدرب: أ. عماد هزيم



Course Overview

The main aim of any form of sales training course is to increase sales. This Selling Skills training course is designed to equip the sales person with the definite skills necessary to sell successfully. The training course concentrates on what a salesperson should be doing and exactly how they should do it. This training course gives a step-by-step guide on everything from work planning to know exactly what to say when meeting customers.

At the end of this three-day training course participants will be enthusiastic and, more importantly, they will have developed a plan for managing their effort and have a planned sales presentation appropriate to their own particular business.

Course Objectives:

  • Understand how helping other people get what they want gives us more of what we want.
  • Use goal-setting techniques as a way to focus on what you want to accomplish and develop strategies for getting there.
  • Recognize the difference between features and benefits of products and services and develop a plan for increasing product knowledge.
  • Identify and be able to better present the competitive strengths of your products and services.
  • Recognize the importance of effective communication in the sales process
  • Identify the steps you can take to build your credibility.
  • Identify those objections that you encounter most frequently.
  • Develop appropriate responses when prospective buyers throw you a curve.
  • Disarm objections with proven rebuttals that get the sale back on track.
  • Recognize when a prospect is ready to buy.
  • Be prepared to present options and be willing to negotiate.

Course Contents

  • Essential Selling Skills
  • What is selling?
  • Features and Benefits
  • Setting Goals
  • Time Management
  • Customer Service
  • Types of Selling (Cross Selling)
  • Ten Major Mistakes
  • Finding New Clients
  • Selling Price
  • Credibility
  • Your Competition
  • Critical Communication Skills
  • Observing
  • Customer Service Complaints
  • Overcoming Objections
  • How Can Teamwork Help Me?
  • Buying Signals
  • Closing the Sale

Target Audience:

Direct Sales, Sales Supervisors, Indoor Sales, Customer Service Staff, Call Center


عدد الساعات : 15 ساعة تدريبية .

تاريخ الانعقاد :=يومي السبت  14+21/05/2022  

وقت الانعقاد : 09:00 – 16:30

مكان الانعقاد :  مقر المعهد المصرفي الفلسطيني – رام الله


الرسوم: (140$) للمشارك الواحد من المؤسسات الأعضاء، و (160$) للمشارك الواحد من المؤسسات غير الأعضاء


معلومات المدرب:

He is Head of Marketing at National Insurance Company and Customers Service Manager and founder of NI Events Company and, Fellow member and Certified Customers Service Expert, Certified Professional Trainer and Certified Sales Expert of International Association of People and performance Development, and Certified in Customers Service professional from IBTA.

He is a well-experience Interpersonal and technical expert, holds 12 years extensive professional experience in, Customers Service, Service marketing with different service providers (Banking, Consulting and Training, Events Management and Insurance companies) at the region plus training over 3000 persons within last five years.