استراتيجيات بناء ثقافة الخدمة

تاريخ البداية تاريخ التهاية المكان التصنيف
2019-09-14 2019-09-21 رام الله تسويق

المدرب: أ. عماد هزيم

 

Course Objective

At the end of the course, the trainees will be able to start thinking how to delight the customers at any internal or external interaction and to create service culture at their organization by applying interdepended strategies that are important for any organization to be Service Oriented.

Course Contents

  1. The Importance of delivering a superior service
  2. Your Service Mindset
  3. Heroes of Service Delivery 
  4. The Service Toolset.
  5.  Creating Service culture
  6.  Your Service Standards
  7.  Customers  Interaction
  8. Service Cycle
  9. Understanding the  Perception Points
  10. What is your Value Dimensions
  11.  How to get Close to Your Customers
  12. By Your Service Vision
  13. Polish Perception Points
  14. Make your Customer Information Rich
  15. Your Customer  Contact
  16. Keeping on track of  your service

Target Audience:

Sales Managers, Marketing Managers, Customer Service Management, and Public Relations.

 

 

عدد الساعات : 15 ساعة تدريبية .

تاريخ الانعقاد : يومي السبت 14+21/09/2019

وقت الانعقاد : 09:00- 16:00

مكان الانعقاد :  مقر المعهد المصرفي الفلسطيني – رام الله

 

الرسوم: (120$) للمشارك الواحد من المؤسسات الاعضاء و(160$) للمشارك من غير الاعضاء

 

معلومات المدرب:

He is Head of Marketing at National Insurance Company and Customers Service Manager and founder of NI Events Company and, Fellow member and Certified Customers Service Expert, Certified Professional Trainer and Certified Sales Expert of International Association of People and performance Development, and Certified in Customers Service professional from IBTA.

He is a well-experience Interpersonal and technical expert, holds 12 years extensive professional experience in, Customers Service, Service marketing with different service providers (Banking, Consulting and Training, Events Management and Insurance companies) at the region plus training over 3000 persons within last five years.